Account Manager

AlphaGraphics - US083; Prosper (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Job summary

AlphaGraphics - US083 in Prosper, Texas, seeks an Account Manager responsible for boosting inside sales and supporting executives. The role includes customer consultations, managing inquiries, and producing estimates. Ideal candidates have strong analytical and verbal skills, as well as MIS system knowledge. This position offers a competitive salary and free uniforms, fostering a professional environment focused on client satisfaction.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of printing and prepress requirements is a plus.
• Excellent writing and verbal skills are essential.

Responsibilities

• Increase center's inside sales and support Account Executive.
• Provide customers with product benefits.
• Resolve customer inquiries and complaints.
• Create job estimates and manage proofing processes.

Skills

Account Management experience

Knowledge of printing and prepress requirements

Strong analytical skills

Excellent writing and verbal skills

Strong organizational and time-management skills

Tools

CRM tools

MIS systems

Job description

Benefits:

• Competitive salary
• Free uniforms

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
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• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills