Account Manager

AlphaGraphics - US417; Fort Lauderdale (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A regional printing company in Fort Lauderdale is seeking an Account Manager to enhance inside sales and manage customer relationships. The successful candidate will have experience in account management, strong analytical and communication skills, and a professional demeanor. This role involves supporting the sales team, ensuring client satisfaction, and driving new business opportunities.

Qualifications

• Preferred experience in account management or sales.
• Knowledge of printing and prepress requirements is a plus.
• Strong analytical and communication skills are essential.

Responsibilities

• Increase center's sales and maintain client accounts.
• Provide customers with product benefits and consult on decisions.
• Manage customer inquiries and ensure positive customer experiences.

Skills

Account Management experience

Knowledge of printing

Strong analytical skills

Excellent writing skills

Professional appearance

Strong organizational skills

Tools

CRM tools

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Overview

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively
• Maintains current pricing strategies and customer billing procedures

Inside Sales & Business Development

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills