Account Manager

AlphaGraphics Northbrook / Deerfield; Elkhart (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k matching

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Job summary

AlphaGraphics in Indiana seeks an Account Manager to grow inside sales and assist the Account Executive. You will build new customer relationships, manage existing accounts, and expand penetration while delivering a positive client experience.

You will leverage knowledge of printing products, MIS tools, and pricing to support proposals, proofs, and timely job estimates, maintaining professional standards and customer satisfaction.

Qualifications

• Experience in account management preferred, not required.
• Knowledge of printing and prepress helpful.
• Strong MIS and order-entry familiarity.
• Professional client communications and courteous demeanor.
• Analytical thinking, clear writing, and time management.

Responsibilities

• Increase center inside sales and support Account Executive.
• Upsell and cross-sell to customers where appropriate.
• Provide timely estimates and manage proofing process.
• Maintain pricing and customer billing procedures.
• Ensure positive customer experiences and professional image.

Skills

Account management

Printing knowledge

MIS systems

Customer service

Communication skills

Tools

CRM tools

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.