Inside Account Manager – Remote Growth & Customer Success

AlphaGraphics San Marcos; United States; Remote; USD 24,000 - 160,000; Full time

Benefits offered by this job

Flexible work-from-home options

Job summary

AlphaGraphics San Marcos is seeking an Account Manager to grow inside sales and support the Account Executive. You will learn products, pricing, and processes to upsell and expand existing accounts while ensuring a positive client experience.

You will manage proofs, prepare estimates, and maintain pricing procedures. Flexible work-from-home options are available, with compensation described as a broad range to reflect variable earnings and commissions.

Qualifications

• Account management experience preferred but not required.
• Knowledge of printing and prepress requirements a plus.
• Solid knowledge of MIS systems and order entry processes.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills (break projects into steps or sets).
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.

Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.
• Maintains a professional appearance.
• Ensure all clients have a positive customer experience.
• Provide customers with the benefits they will experience when using our products and services.
• Consult with customers to help them make decisions; upsells and cross-sells when there are opportunities.
• Captures customer’s specifics using “Job Analysis” questions.
• Asks probing questions.
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up.
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy.
• Routinely resolves customer inquiries and complaints.
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures.
• Assists in updating the mailing list database.
• Assists sales rep functions and inside production when requested.
• Follows up and manages Inbound Leads; follows up on targeted direct mail or local Shop mailings.
• Keeps customers informed regarding their job’s progress through the production process.
• Shows proficiency in regular use of CRM tools.
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries.

Skills

Account management

Analytical skills

Written & verbal comms

Professional appearance

Time management

Customer service

Tools

CRM tools

MIS systems

Order entry

Job description

AlphaGraphics San Marcos is seeking an Account Manager to grow inside sales and support the Account Executive. You will learn products, pricing, and processes to upsell and expand existing accounts while ensuring a positive client experience.

You will manage proofs, prepare estimates, and maintain pricing procedures. Flexible work-from-home options are available, with compensation described as a broad range to reflect variable earnings and commissions.