Account Manager

AlphaGraphics - US878; Durant (OK); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Work-from-home options

Job summary

AlphaGraphics - US878 is seeking an Account Manager to drive inside sales and support the Account Executive. You will engage with customers, upsell opportunities, and ensure a positive client experience throughout the production process.

Responsibilities include maintaining pricing, managing proofs, and using MIS/CRM tools to track orders. Flexible work-from-home options are available, with a focus on professional customer interactions and timely communications.

Qualifications

• Strong analytical skills and the ability to break projects into steps.
• Excellent writing and verbal communication abilities.
• Professional appearance and decorum in client interactions.
• Strong organizational and time-management capabilities.

Responsibilities

• Increase inside sales and support Account Executives to grow center revenue.
• Consult with customers to help them decide; upsell and cross-sell when opportunities arise.
• Provide accurate estimates and ensure timely, professional pricing and proofs.
• Maintain pricing strategies and billing procedures; resolve inquiries and issues.
• Use MIS and CRM tools to manage customer projects and communications.
• Keep customers informed about job progress through production to pickup.

Skills

Strong analytical skills

Excellent writing & verbal skills

Professional appearance

Time management

Tools

CRM tools

MIS systems

Order entry processes

Job description

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Flexible work from home options available.