Account Manager

AlphaGraphics US 219; United States; Remote; USD 24,000 - 160,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

AlphaGraphics is seeking an Account Manager to drive inside sales and support the Account Executive, focusing on growing new business and maintaining center accounts. You will engage customers, explain benefits, and guide quotes to fulfillment with professional communication.

Responsibilities include upselling, managing pricing and billing, and using CRM tools to keep customers informed about job status. Excellent writing, verbal skills, organization and a professional appearance are essential.

Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Responsibilities

• Increase the center’s inside sales and support the Account Executive as needed
• Maintain center accounts and expand penetration into existing accounts
• Provide a positive experience for clients and upsell/cross-sell when opportunities arise
• Capure customer specifics using Job Analysis questions and manage proofs
• Create timely, professional job estimates with accurate pricing
• Routinely resolve customer inquiries and complaints
• Display mastery of MIS tools to create and estimate customer projects
• Maintain current pricing strategies and customer billing procedures
• Follows up and informs customers about job progress through production
• Proficient use of CRM tools for regular communication

Skills

Account Management

Analytical skills

Writing and verbal skills

Organizational skills

Time-management skills

Professional appearance and decorum

Tools

CRM tools

MIS systems

Job description

Replies within 24 hours

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound LeadsFollows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Flexible work from home options available.

Compensation: $24,000.00 - $160,000.00 per year

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.