Information Technology Support Engineer

TECEZE; San Jose (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

TECEZE is seeking a Deskside Support Engineer with 3–5 years of IT infrastructure support experience. This onsite role covers basic networking, data center operations, and hardware troubleshooting.

You will work with internal teams, customers, vendors, and remote technical teams to resolve issues efficiently. Responsibilities include configuring switches/routers, managing WAPs, supporting VoIP phones, and using ITSM tools to track incidents.

Qualifications

• 3–5 years of experience in IT infrastructure support.
• Onsite technical support covering basic networking, data center operations, monitoring tools, hardware troubleshooting, OS, ITSM tools.
• Coordinate with internal teams, customers, vendors, and remote teams to troubleshoot issues.

Responsibilities

• Provide onsite technical support for basic networking, data center operations, and hardware troubleshooting.
• Configure and troubleshoot switches, routers, and wireless access points.
• Support Avaya VoIP phones and monitor systems with SolarWinds.
• Respond to monitoring alerts and coordinate with remote teams.

Skills

Networking basics

Switches & Routers

WAPs

ITSM tools

Data Center Ops

Windows/Linux admin

AD/Exchange admin

Tools

SolarWinds

EMC Avamar

EMC Data Domain

Control-M

Job description

We are looking for a skilled Deskside Support Engineer with 3–5 years of experience in IT infrastructure support. The engineer will provide onsite technical support covering basic networking, data center operations, monitoring tools, hardware troubleshooting, operating systems, and ITSM tools. The role also requires coordination with internal teams, customers, vendors, and remote technical teams to troubleshoot and resolve technical issues.

Key Responsibilities & Skills:

• Basic knowledge of network devices such as switches, routers, and wireless access points, preferably Cisco and Riverbed.
• Basic understanding of assigning switch ports to specific VLANs.
• Patch phone ports to switches as required.
• Basic troubleshooting and configuration of Avaya VoIP phones.
• Troubleshoot fiber-link issues between switches and communicate findings effectively to remote technical teams.
• Troubleshoot and replace network switch chassis blades when required.
• Knowledge of Data Center Infrastructure Management applications is preferred.
• Perform periodic, minimum twice-weekly, visual checks of IDF rooms for cooling and power status, including UPS alarms and PDU health.
• Basic knowledge of Control-M, EMC Avamar, and Data Domain.
• Basic knowledge of monitoring tools such as SolarWinds.
• Basic understanding of networking and operating systems.
• Assist network and data center administrators, internal teams, customers, and vendors with technical troubleshooting.
• Basic knowledge of servers and storage devices.
• Ability to understand and interpret monitoring tool alerts and results.
• Basic knowledge of ITSM tools, preferably ServiceNow.
• Basic knowledge of backup technologies, preferably EMC Avamar.
• Basic knowledge of Windows, UNIX, and Linux operating systems.
• Basic understanding of Active Directory, MS Exchange, and File/Print Server environments.
• Experience working in an SLA-based environment.
• Knowledge of server performance monitoring is preferred.