Onsite IT Support Engineer – Data Center & Networking

Teceze USA; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Teceze USA seeks a Deskside Support Engineer with 3–5 years of IT infrastructure support experience for on-site troubleshooting and operations. You will handle basic networking, data center tasks, monitoring tools, and coordination with internal teams and vendors to resolve issues.

You will assist with VoIP phones, VLANs, and switch configurations, while working in an SLA-driven environment. Prior knowledge of ITSM tools (ServiceNow) and DCIM monitoring is a plus.

Qualifications

• 3–5 years of experience in IT infrastructure support.
• Onsite technical support covering basic networking, data center operations, and monitoring tools.
• Coordinate with internal teams, customers, vendors, and remote teams to troubleshoot issues.

Responsibilities

• Provide on-site support for networking devices and wireless access points.
• Assist with VLAN assignment and switch port configurations.
• Patch phone ports to switches as required.
• Troubleshoot Avaya VoIP phones and fiber-link issues.
• Troubleshoot and replace switch chassis blades when needed.
• Monitor IDF rooms for cooling, power, UPS, and PDU status.
• Work with ServiceNow and other ITSM tools for issue tracking.
• Coordinate with data center admins and vendors on remediation.
• Maintain awareness of server/storage basics and AD/Exchange environments.
• Interpret monitoring alerts and communicate results to teams.

Skills

Networking basics

Switch/Router knowledge

VoIP (Avaya)

Monitoring tools

ITSM tools (ServiceNow)

Data center operations

LAN/WAN fundamentals

Server/storage basics

Active Directory / Exchange basics

SLA experience

Tools

Cisco equipment

Riverbed

SolarWinds

EMC Avamar

Data Domain

Control-M

ServiceNow

DCIM tools

Windows Server

UNIX

Linux

Active Directory

MS Exchange

Job description

Teceze USA seeks a Deskside Support Engineer with 3–5 years of IT infrastructure support experience for on-site troubleshooting and operations. You will handle basic networking, data center tasks, monitoring tools, and coordination with internal teams and vendors to resolve issues.

You will assist with VoIP phones, VLANs, and switch configurations, while working in an SLA-driven environment. Prior knowledge of ITSM tools (ServiceNow) and DCIM monitoring is a plus.