Backfill Deskside Support Engineer

TECEZE; Nashville (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

TECEZE in Belle Meade, TN is seeking a network technician to support local infrastructure. Responsibilities include configuring VLANs on switches, patching phone ports, and troubleshooting Avaya VOIP and fiber links.

The candidate will also monitor and assist with DCIM tasks and coordinate with internal and external teams. The role requires basic OS knowledge (Windows/UNIX/Linux), AD/Exchange basics, and SLA-oriented work.

Qualifications

• Basic knowledge of network devices (switches/routers/wireless access points).
• Ability to assign switch ports to VLANs and patch phone ports to switches.
• Experience with Avaya VOIP phones and basic configurations.
• Troubleshoot fiber links between switches and visualize errors for escalation.
• Knowledge of monitoring tools and DCIM concepts.
• Familiarity with Windows Server, UNIX/Linux basics, and AD/ Exchange basics.

Responsibilities

• Configure and maintain network devices and VLAN assignments.
• Patch and test connectivity for phones to switches.
• Troubleshoot and resolve VOIP and fiber link issues.
• Inspect IDF rooms for cooling, UPS, and PDU health on a periodic basis.
• Assist network and data center admins during troubleshooting.
• Collaborate with internal, customer, and vendor teams as needed.

Skills

Networking basics

Switch/VLAN configuration

VOIP troubleshooting

Fiber optic troubleshooting

DCIM awareness

IT monitoring tools

Windows/Linux basics

Active Directory/MS Exchange basics

SLA awareness

Vendor coordination

Tools

Solarwinds

EMC Avamar

DCIM tools

ServiceNow

Job description

Location: Belle Meade, TN (Local Candidates Preferred)

Job Description

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc...
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment