Desktop Support Engineer

TECEZE; Hesston (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

TECEZE in Hesston, KS seeks an IT network technician to support basic network operations and data center tasks. The role covers switches, routers, VLANs, VOIP, and fiber troubleshooting, with collaboration across remote teams. Knowledge of SolarWinds and EMC Avamar is beneficial.

The ideal candidate will assist admins, monitor devices, and perform periodic IDF room checks while supporting SLA-based workflows in a small team environment.

Qualifications

• Basic knowledge of network devices such as switches, routers and wireless APs.
• Understanding of assigning switch ports to specific VLANs.
• Patch phone ports to switches as needed.
• Basic troubleshooting of Avaya VOIP phones.
• Troubleshoot fiber links between switches and visualize errors for remote teams.
• Troubleshoot and replace network switch chassis blades when required.
• Familiarity with data center infrastructure management applications is a plus.
• Periodic visual checks of IDF rooms for cooling and UPS/PDU health.
• Knowledge of monitoring tools such as SolarWinds.
• Networking and operating system basics.
• Assist network and data center admins during troubleshooting.
• Basic knowledge of servers and storage devices.
• Knowledge to understand monitoring tool outcomes.
• Basic ITSM tool knowledge, preferably ServiceNow.
• Backup technologies such as EMC Avamar.
• Basic OS knowledge: Windows 2003, UNIX & Linux.
• Understanding Windows 2003 Active Directory and MS Exchange 2003.

Responsibilities

• Assist network and data center admins during troubleshooting and incident resolution.
• Monitor and maintain network devices, switches, and routers for optimal performance.
• Coordinate with remote technical teams to diagnose and fix issues.
• Replace broken switch blades and patch ports to maintain connectivity.
• Perform periodic checks of IDF rooms for cooling, UPS alarms, and PDU health.
• Collaborate on data center monitoring and ITSM ticketing workflows.

Skills

Networking basics

VLAN configuration

VOIP troubleshooting

Fiber link issues

Switch hardware

Monitoring tools

ITSM tools

Data Center

Server knowledge

Tools

SolarWinds

ServiceNow

EMC Avamar

Windows 2003

UNIX/Linux

MS Exchange 2003

Job description

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment