Information Technology Support Engineer

TECEZE; Hesston (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

TECEZE in Hesston, Kansas is seeking a dedicated On-Site IT Support Engineer. The role focuses on providing hands-on IT support, managing local infrastructure, and ensuring operational continuity. Responsibilities include troubleshooting technical incidents, maintaining IT equipment, and conducting preventive maintenance. Candidates should possess strong knowledge of Windows/Mac operating systems, have good communication skills, and familiarity with ITSM processes. Certifications like CompTIA A+ or CCNA are a plus.

Qualifications

• Strong knowledge of Windows/Mac operating systems, hardware, and networking basics.
• Familiarity with ITSM ticketing systems and incident management.
• Ability to conduct preventive maintenance and security checks.

Responsibilities

• Provide on-site support for resolving technical incidents related to infrastructure.
• Perform monitoring of IT equipment and maintenance.
• Offer desktop/user support for troubleshooting hardware and software issues.
• Conduct preventive maintenance activities such as security checks and updates.
• Monitor critical service requests with remote teams as needed.

Skills

Windows/Mac operating systems

Networking basics

Hardware and peripherals

Communication skills

Documentation and reporting

ITSM ticketing systems

Education

Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA)

Job description

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.

Key Responsibilities

Scope of Work / Activities to be Covered

• Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
• Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
• Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
• Monitor and coordinate critical service requests with remote teams and vendors as needed.
• Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.

Expected Results

• Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
• Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
• Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
• Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.

Qualifications & Skills

• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Strong communication skills and ability to interact with end-users at all levels.
• Detail-oriented with strong documentation and reporting skills.
• Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus