Desktop Support Engineer

TECEZE; California (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

TECEZE is seeking a technical individual in California, Missouri, to assist with network troubleshooting and management. The role involves basic knowledge of network devices and operating systems.

You will be responsible for visual checks of IDF rooms, assist in troubleshooting VOIP issues, and work with monitoring tools. Knowledge of ITSM tools and Data Center Infrastructure is a plus.

Qualifications

• Basic knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO.
• Experience in troubleshooting Avaya VOIP phones and fiber links.
• Basic knowledge of Hardware like Servers and Storage devices.

Responsibilities

• Perform basic troubleshooting of network issues and assist admins.
• Conduct periodic visual checks of IDF rooms for cooling and power status.
• Communicate errors to remote technical teams.

Skills

Knowledge of Network Devices

Basic troubleshooting

Understanding of VLANs

Basic knowledge of Monitoring tools

Understanding of Data Center Infrastructure

Tools

ServiceNow

Solarwinds

EMC Avamar

Job description

Responsibilities

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment