Desktop Support Technician

TECEZE; Sunnyvale (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

TECEZE is seeking an entry- to junior-level network/support technician based onsite in Sunnyvale, CA. The role focuses on basic network device management, VLAN port assignments, switch patching, and VOIP/telecom troubleshooting.

The candidate will assist data center admins and coordinate with remote teams as needed. Responsibilities include resolving fiber link issues, handling chassis blade replacements, and monitoring DC infrastructure.

Qualifications

• Basic knowledge of networking devices and VLANs.
• Experience troubleshooting switches, routers, and wireless access points.
• Familiarity with Avaya VOIP basics and patching
• Ability to visualize fiber link errors and coordinate with remote teams
• Experience with DCIM tools and UPS/PDU health monitoring
• Basic understanding of monitoring tools and OS basics (Windows/Linux)

Responsibilities

• Assign switch ports to VLANs and patch ports as needed.
• Troubleshoot Avaya VOIP phones and basic configurations.
• Troubleshoot fiber links between switches and report issues to remote teams.
• Replace network switch chassis blades when required.
• Perform periodic visual checks of IDF rooms for cooling/power status (UPS alarms, PDU health).
• Assist network and data center admins during troubleshooting.
• Maintain knowledge of monitoring tools and ITSM processes.

Skills

Networking basics

VLAN assignment

Troubleshooting

VOIP knowledge

Monitoring tools

ITSM (ServiceNow)

Windows/Linux basics

Tools

SolarWinds

EMC Avamar

Data Center Mgmt Tools

ServiceNow

Job description

Location: Onsite - Sunnyvale, CA 94086

Job Description:

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment