Desktop Support Technician

Teceze USA; Hesston (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Teceze USA in Hesston, KS, seeks an on-site IT Support and Data Center Technician to assist internal teams, customers and vendors with troubleshooting. You will handle basic networking, data center operations, and monitoring tools, ensuring hardware issues are resolved efficiently and ITSM workflows are followed.

The role requires 3–5 years of relevant experience, strong communication, and the ability to work with remote teams. A hands-on, collaborative approach is essential.

Qualifications

• 3–5 years of experience in network and data center support.
• Familiarity with VLANs, switches, and routers (Cisco preferred).
• Basic Avaya VOIP configuration knowledge.
• Experience troubleshooting hardware in a data center, including UPS/PDU health.
• Understanding of monitoring tools and ITSM platforms such as ServiceNow.
• Ability to communicate clearly with remote technical teams.
• Experience in SLA-based environments.
• Knowledge of Windows Server and UNIX/Linux basics.

Responsibilities

• Provide on-site IT support for networking and data center operations.
• Troubleshoot switches, routers, and fiber links; coordinate with remote teams.
• Monitor systems using Solarwinds and similar tools; report issues.
• Assist network and data center admins during troubleshooting.
• Patch ports, assign VLANs, and manage basic device configurations.
• Support backups using EMC Avamar and Data Domain as needed.
• Perform periodic checks of IDF rooms for cooling and power status.
• Collaborate with internal teams, customers, and vendors to resolve issues.

Skills

basic networking

data center operations

monitoring tools

hardware troubleshooting

ITSM tools

communication with remote teams

VLANs

switches/routers

VoIP basics

SLA-based environments

Tools

Cisco

Riverbed

Solarwinds

EMC Avamar

Data Domain

Job description

The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Candidate should have minimum 3-5 year's experience in above mentioned area.