Deskside Support Technician

Teceze USA; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Teceze USA seeks a Deskside Support Engineer with 3–5 years of IT infrastructure support experience for on-site troubleshooting and operations. You will handle basic networking, data center tasks, monitoring tools, and coordination with internal teams and vendors to resolve issues.

You will assist with VoIP phones, VLANs, and switch configurations, while working in an SLA-driven environment. Prior knowledge of ITSM tools (ServiceNow) and DCIM monitoring is a plus.

Qualifications

• 3–5 years of experience in IT infrastructure support.
• Onsite technical support covering basic networking, data center operations, and monitoring tools.
• Coordinate with internal teams, customers, vendors, and remote teams to troubleshoot issues.

Responsibilities

• Provide on-site support for networking devices and wireless access points.
• Assist with VLAN assignment and switch port configurations.
• Patch phone ports to switches as required.
• Troubleshoot Avaya VoIP phones and fiber-link issues.
• Troubleshoot and replace switch chassis blades when needed.
• Monitor IDF rooms for cooling, power, UPS, and PDU status.
• Work with ServiceNow and other ITSM tools for issue tracking.
• Coordinate with data center admins and vendors on remediation.
• Maintain awareness of server/storage basics and AD/Exchange environments.
• Interpret monitoring alerts and communicate results to teams.

Skills

Networking basics

Switch/Router knowledge

VoIP (Avaya)

Monitoring tools

ITSM tools (ServiceNow)

Data center operations

LAN/WAN fundamentals

Server/storage basics

Active Directory / Exchange basics

SLA experience

Tools

Cisco equipment

Riverbed

SolarWinds

EMC Avamar

Data Domain

Control-M

ServiceNow

DCIM tools

Windows Server

UNIX

Linux

Active Directory

MS Exchange

Job description

Employment Type:

Full-Time W2

Experience:

3–5 years

Scope of the Role:

• We are looking for a skilled Deskside Support Engineer with 3–5 years of experience in IT infrastructure support.
• The engineer will provide onsite technical support covering basic networking, data center operations, monitoring tools, hardware troubleshooting, operating systems, and ITSM tools.
• The role also requires coordination with internal teams, customers, vendors, and remote technical teams to troubleshoot and resolve technical issues.

Key Responsibilities & Skills:

• Basic knowledge of network devices such as switches, routers, and wireless access points, preferably Cisco and Riverbed.
• Basic understanding of assigning switch ports to specific VLANs.
• Patch phone ports to switches as required.
• Basic troubleshooting and configuration of Avaya VoIP phones.
• Troubleshoot fiber-link issues between switches and communicate findings effectively to remote technical teams.
• Troubleshoot and replace network switch chassis blades when required.
• Knowledge of Data Center Infrastructure Management applications is preferred.
• Perform periodic, minimum twice-weekly, visual checks of IDF rooms for cooling and power status, including UPS alarms and PDU health.
• Basic knowledge of Control-M, EMC Avamar, and Data Domain.
• Basic knowledge of monitoring tools such as SolarWinds.
• Basic understanding of networking and operating systems.
• Assist network and data center administrators, internal teams, customers, and vendors with technical troubleshooting.
• Basic knowledge of servers and storage devices.
• Ability to understand and interpret monitoring tool alerts and results.
• Basic knowledge of ITSM tools, preferably ServiceNow.
• Basic knowledge of backup technologies, preferably EMC Avamar.
• Basic knowledge of Windows, UNIX, and Linux operating systems.
• Basic understanding of Active Directory, MS Exchange, and File/Print Server environments.
• Experience working in an SLA-based environment.
• Knowledge of server performance monitoring is preferred.