Industries Cloud Readiness Architect | Customer Success

Salesforce, Inc.; San Francisco (CA); On-site; USD 150,000 - 227,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Salesforce, Inc. is seeking a Readiness Architect within the Cloud Success Readiness team. You will master the Industries Cloud portfolio, collaborate with T&P and CS groups, and scale product knowledge to support customer success across regions.

You will drive adoption strategies, surface product feedback, and enable multiple cloud success stakeholders with architectural guidance and readiness best practices.

Qualifications

• 9+ years of experience in Customer Success or Product Management in SaaS.
• HHands-on experience with Salesforce products and deep knowledge of customer use cases.
• Track record collaborating with a team of subject matter experts on strategic initiatives.
• Experience developing enablement materials and delivering training to diverse audiences.
• Ability to translate customer use cases into technical and functional requirements.

Responsibilities

• Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio and roadmap.
• Act as an early adopter, building expertise for new product introductions and migrations.
• Contribute to continuous learning through hands-on product experimentation and pilots.
• Establish and own relationships with Product Management Leaders and key SMEs.
• Document product feedback and drive roadmaps with Technology & Product units.
• Deliver readiness insights to Cloud Success teams and stakeholders.
• Collaborate to create a holistic strategic approach supporting the product strategy.

Skills

Executive Communication

Prioritization Agility

Drive for Results

Critical & Strategic Thinking

Subject Matter Expertise

Content & Training Development

Cross-Functional Alignment

Job description

Salesforce, Inc. is seeking a Readiness Architect within the Cloud Success Readiness team. You will master the Industries Cloud portfolio, collaborate with T&P and CS groups, and scale product knowledge to support customer success across regions.

You will drive adoption strategies, surface product feedback, and enable multiple cloud success stakeholders with architectural guidance and readiness best practices.