Industries Cloud Readiness Architect — Customer Success

Salesforce, Inc.

New York (NY)

On-site

USD 150,000 - 248,000

Full time

4 days ago

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Job summary

Salesforce, Inc. is seeking a Readiness Architect to own deep product knowledge for the Industries Cloud portfolio and drive adoption at scale.

You will partner with Technology & Product and Customer Success to surface insights, influence roadmaps, and enable teams across architects, guides, and support engineers. The role emphasizes early adoption, strategic programs, and cross-functional collaboration to ensure successful product lifecycles and customer outcomes.

Qualifications

9+ years in Customer Success or Product Management in the SaaS industry.
Hands-on experience with Salesforce products and product capabilities.
Track record of collaboration within SME teams on strategic initiatives.
Ability to translate customer use cases to technical/functional requirements.
Experience creating enablement materials and delivering training.
Enablement or Salesforce product experience is a plus.

Responsibilities

Maintain deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and releases.
Act as an early adopter, developing expertise for new product introductions, migrations, or retirements.
Surface product insights and document product feedback for the Technology & Product organization.
Establish relationships with Product Management Leaders and stakeholders to align roadmaps.
Deliver knowledge capital and architectural guidance to Cloud Success teams.