Consumer Goods Cloud Readiness Architect

Salesforce, Inc.; Dallas (TX); On-site; USD 150,000 - 248,000; Full time

Job summary

Salesforce is seeking a Readiness Architect on the Cloud Success Readiness team to drive deep product knowledge of the Industries Cloud portfolio and to enable scale across Success Architects, Guides, Support Engineers, and Account Success stakeholders.

You will surface product insights, document feedback for Product & Technology, and manage strategic initiatives spanning new products, migrations, and retirements. Strong exec communication and cross-functional collaboration are required.

Qualifications

• 9+ years experience in Customer Success or Product Management in SaaS.
• Hands-on experience with Salesforce products and understanding of customer use cases.
• Experience delivering enablement materials and training to diverse audiences.
• Experience collaborating with executive stakeholders across functions.

Responsibilities

• Maintain deep technical, functional, and domain understanding of the Industries Cloud portfolio and roadmap.
• Develop expertise for new product introductions, feature releases, migrations, or retirements.
• Provide product feedback to Product Leadership and document requirements for roadmaps.
• Deliver readiness knowledge to Cloud Success teams and stakeholders to enable scale.
• Collaborate with the Cloud Success team to align strategy with product goals.
• Support adoption and customer health initiatives through expert guidance.

Skills

Executive comms

Prioritization agility

Drive for results

Strategic thinking

Subject matter expert

Content development

Cross-functional alignment

Salesforce knowledge

Job description

Salesforce is seeking a Readiness Architect on the Cloud Success Readiness team to drive deep product knowledge of the Industries Cloud portfolio and to enable scale across Success Architects, Guides, Support Engineers, and Account Success stakeholders.

You will surface product insights, document feedback for Product & Technology, and manage strategic initiatives spanning new products, migrations, and retirements. Strong exec communication and cross-functional collaboration are required.