Industries Cloud Readiness Architect | Customer Success

Salesforce, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Salesforce, Inc. is seeking a Readiness Architect within the Cloud Success Readiness team.

You will translate complex product capabilities into scalable customer outcomes and work closely with Technology & Product and the Customer Success Group to ensure success at scale. You will lead relationships with Product Management leaders, surface enhancements, and guide migrations and feature migrations while driving adoption and readiness across teams.

Qualifications

• 9+ years experience in Customer Success or Product Management in the SaaS industry.
• Hands-on experience working with Salesforce products, including deep understanding of

Responsibilities

• Product Lifecycle & Subject Matter Expertise: Maintain deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products.
• Act as an early adopter, developing expertise for all new product introductions, feature releases, large-scale migrations, or product retirements.
• Practice continuous learning through first-hand product experimentation and participation in Product-driven betas and pilots.
• Strategic Alignment & Product Feedback: Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P. Engage T&P and CSG stakeholders in the development of product feedback and roadmaps.
• Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
• Develop product requirements and deliver them to Product Leadership for roadmap consideration.
• Stakeholder Enablement & Readiness: Document best practices and learnings from product interactions to deliver readiness for scale.
• Deliver this knowledge capital and architectural guidance to Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders.
• Collaborate with your Cloud Success team to create a holistic strategic approach that supports the overall product strategy and customer success.
• Customer Adoption Strategy: Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score.
• Actively participate in efforts to improve overall customer health for the product.
• Continuous Improvement: Work with other Readiness Success Architects across Cloud Success to share best practices and continuously improve the team's operating model.

Skills

Executive communication

Prioritization agility

Drive for results

Critical & strategic thinking

Subject matter expertise

Content & training development

Cross-functional alignment

Job description

Salesforce, Inc. is seeking a Readiness Architect within the Cloud Success Readiness team.

You will translate complex product capabilities into scalable customer outcomes and work closely with Technology & Product and the Customer Success Group to ensure success at scale. You will lead relationships with Product Management leaders, surface enhancements, and guide migrations and feature migrations while driving adoption and readiness across teams.