Industries Cloud Readiness Architect - Consumer Goods

Salesforce, Inc.

Chicago (IL)

On-site

USD 150,000 - 227,000

Full time

7 days ago

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Job summary

Salesforce, Inc. in Chicago is seeking a Readiness Architect to join the Cloud Success Readiness team. You will own deep product knowledge of Industries Cloud, map capabilities to customer use cases, and work with T&P and CSG to scale success across customers.

You will drive early adoption, document requirements, enable stakeholders, and lead strategic initiatives including migrations and product lifecycle programs, collaborating with Success Architects, Guides, and Support Engineers.

Qualifications

9+ years in Customer Success or Product Management in the SaaS industry.
Hands-on experience with Salesforce products and capabilities.
Proven collaboration with SMEs to deliver strategic initiatives.
Ability to translate customer use cases into technical and functional requirements.
Experience creating enablement materials and delivering training.

Responsibilities

Maintain deep technical, functional, and domain knowledge of Industries Cloud portfolio.
Act as an early adopter, developing expertise for new product introductions and migrations.
Document product feedback and surface enhancements to Product Leadership.
Establish relationships with PM Leaders and key SMEs to shape roadmaps.
Deliver readiness knowledge to Cloud Success teams and stakeholders.
Collaborate with Cloud Success to create a holistic strategic approach.