Consumer Goods Cloud Readiness Architect

Salesforce, Inc.; Houston (TX); On-site; USD 150,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Readiness Architect to drive customer success across the Industries Cloud portfolio. You will collaborate with Technology & Product and Customer Success groups to scale product expertise, surface architectural guidance, and document feedback for roadmaps.

The role emphasizes stakeholder enablement, strategic alignment, and continuous improvement to improve adoption and product quality. Extensive experience in SaaS customer success is required.

Qualifications

• 9+ years experience in Customer Success or Product Management in SaaS.
• Hands-on experience with Salesforce products and knowledge of product capabilities.

Responsibilities

• Maintain deep technical, functional, and domain knowledge of the Industries Cloud product portfolio.
• Develop expertise for new product introductions, feature releases, migrations, or retirements.
• Collaborate with Product Management Leaders and stakeholders to gather and document product enhancements.

Skills

Executive communication

Strategic thinking

Customer success

Product management

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Salesforce

Job description

Salesforce, Inc. is seeking a Readiness Architect to drive customer success across the Industries Cloud portfolio. You will collaborate with Technology & Product and Customer Success groups to scale product expertise, surface architectural guidance, and document feedback for roadmaps.

The role emphasizes stakeholder enablement, strategic alignment, and continuous improvement to improve adoption and product quality. Extensive experience in SaaS customer success is required.