Industries Cloud Readiness Architect

Salesforce, Inc.; California City (CA); On-site; USD 150,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Readiness Architect on the Cloud Success Readiness team to deepen product expertise across Industries Cloud and drive customer experience at scale.

You will collaborate with Technology & Product and the Customer Success Group to ensure adoption and product quality. The ideal candidate has 9+ years in SaaS customer success or product management, hands-on Salesforce product experience—a track record of turning customer use cases into architectural guidance—and the

Qualifications

• 9+ years experience in Customer Success or Product Management in SaaS.
• Hands-on experience with Salesforce products and deep understanding of product capabilities.
• Experience collaborating with a team of subject matter experts on strategic initiatives.

Responsibilities

• Maintain deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and lifecycle.
• Develop expertise for all new product introductions, feature releases, migrations, or retirements.
• Document product feedback and surface enhancements to Product Leadership for roadmap considerations.

Skills

Executive Communication

Prioritization Agility

Drive for Results

Critical & Strategic Thinking

Subject Matter Expertise

Content & Training Development

Cross-Functional Alignment

Job description

Salesforce, Inc. is seeking a Readiness Architect on the Cloud Success Readiness team to deepen product expertise across Industries Cloud and drive customer experience at scale.

You will collaborate with Technology & Product and the Customer Success Group to ensure adoption and product quality. The ideal candidate has 9+ years in SaaS customer success or product management, hands-on Salesforce product experience—a track record of turning customer use cases into architectural guidance—and the