Industries Cloud Readiness Architect (Consumer Goods)

Salesforce, Inc.; Springfield (IL); On-site; USD 150,000 - 248,000; Full time

Job summary

Salesforce, Inc. seeks a Readiness Architect to own deep product knowledge of the Industries Cloud portfolio and to enable Success Architects, Guides, and Support Engineers with architectural guidance.

You will work with Product Management Leaders and CSG stakeholders to drive roadmaps and surface product enhancements based on customer input. You will manage strategic initiatives across the product lifecycle, including migrations, new features, and end-of-life retirements, while developing best

Qualifications

• 9+ years experience in Customer Success or Product Management in SaaS.
• Hands-on experience with Salesforce products and understanding of common customer use cases.
• Track record of collaborating with subject matter experts to deliver strategic initiatives.
• Translating customer use cases into technical and functional requirements.
• Experience creating enablement materials and delivering training.
• Enablement, consulting or Salesforce product experience is a plus.

Responsibilities

• Maintain deep technical, functional, and domain understanding of the Industries Cloud portfolio and roadmap.
• Develop product requirements and deliver them to Product Leadership for roadmap consideration.
• Provide architectural guidance and enable Cloud Success teams with training.
• Support customer adoption strategies to improve product adoption scores and customer health.
• Collaborate across Cloud Success to share best practices and improve operating models.
• Lead strategic initiatives across the product lifecycle, including migrations and retirements.

Skills

Executive Communication

Prioritization Agility

Drive for Results

Critical & Strategic Thinking

Subject Matter Expertise

Content & Training Development

Cross-Functional Alignment

Job description

Salesforce, Inc. seeks a Readiness Architect to own deep product knowledge of the Industries Cloud portfolio and to enable Success Architects, Guides, and Support Engineers with architectural guidance.

You will work with Product Management Leaders and CSG stakeholders to drive roadmaps and surface product enhancements based on customer input. You will manage strategic initiatives across the product lifecycle, including migrations, new features, and end-of-life retirements, while developing best