Industrial Service Coordinator: Scheduling & Customer Support

Ingersoll-Rand plc; Aurora (CO); On-site; USD 42,000 - 58,000; Full time

Job summary

Ingersoll Rand Inc. is seeking a Service Coordinator to support the Customer Center and address the compressed air needs of the industrial sector.

You will coordinate service technicians, manage customer communication, and ensure operational requirements are met with focus on service quality and efficiency. The role involves invoicing accuracy, inventory control, and liaising with sales teams and management.

Qualifications

• High school diploma or GED; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of experience in a related field is required.
• Strong organization, communication, and follow-up skills are essential.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs.
• Guide and develop service technicians and assist in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure EH&S and Operational Excellence adherence in the Customer Center.

Skills

Organization

Communication

Customer service

Microsoft Office

Hand-held computer

Forklift knowledge

Mechanical knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Hand-held computer

Job description

Ingersoll Rand Inc. is seeking a Service Coordinator to support the Customer Center and address the compressed air needs of the industrial sector.

You will coordinate service technicians, manage customer communication, and ensure operational requirements are met with focus on service quality and efficiency. The role involves invoicing accuracy, inventory control, and liaising with sales teams and management.