Industrial Customer Service Specialist (Order & Support)

IGP Pulvertechnik AG; Campton (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

IGP Pulvertechnik AG is seeking a Customer Service Representative for its North American team in Inman, SC. You will act as the main contact for customers and account managers, handling orders from entry through production, shipping, and invoicing.

You’ll collaborate with production planning, logistics, and other departments to ensure timely fulfillment, monitor order progress, and prepare documentation such as quotations and shipping papers.

Qualifications

• Experience in customer service, ideally within a technical, manufacturing, or industrial environment.
• Positive, proactive, and service-oriented attitude.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for customers and account managers.
• Process and manage customer orders through the entire order lifecycle (entry to invoicing).
• Coordinate with internal departments to ensure smooth order fulfillment and provide status updates.

Skills

Customer service

Account management

Order processing

Communication skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

IGP Pulvertechnik AG is seeking a Customer Service Representative for its North American team in Inman, SC. You will act as the main contact for customers and account managers, handling orders from entry through production, shipping, and invoicing.

You’ll collaborate with production planning, logistics, and other departments to ensure timely fulfillment, monitor order progress, and prepare documentation such as quotations and shipping papers.