Customer Service & Orders Specialist | Global Support

Solve Industrial Motion Group; La Porte (IN); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health coverage

Life insurance

401(k) with company match

Paid parental leave

Paid time off

Zusammenfassung

Solve Industrial Motion Group is seeking a Customer Service Representative to serve as the primary contact for customers, handling products, services, orders, and account inquiries with timely, professional communication.

You will collaborate with internal teams across locations to coordinate order fulfillment, maintain accurate records, and ensure high customer satisfaction through effective problem resolution and follow-up.

Qualifikationen

• High School or GED required.
• Associate degree with a focus on business administration preferred.
• Proficient in Microsoft Office.
• Experienced with enterprise software solutions (JobBoss2).
• Outgoing, positive attitude.
• Operating with a high level of integrity and professionalism.
• Able to understand customer and market requirements.
• Willing to work with a global team.

Aufgaben

• Interacts with customers via telephone and email to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Provides timely feedback to management regarding customer satisfaction.
• Interacts with B&B/Solve employees and representatives from various departments and locations to provide and receive information on customer orders and inquiries.
• Collects and enters orders for new or additional products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Adheres to all B & B and Solve policies, procedures, and business ethics codes.
• Performs other related duties as assigned.

Kenntnisse

Customer service

Communication

Team collaboration

Detail oriented

Ausbildung

Associate degree in business administration

High School Diploma or GED

Tools

JobBoss2

Jobbeschreibung

Solve Industrial Motion Group is seeking a Customer Service Representative to serve as the primary contact for customers, handling products, services, orders, and account inquiries with timely, professional communication.

You will collaborate with internal teams across locations to coordinate order fulfillment, maintain accurate records, and ensure high customer satisfaction through effective problem resolution and follow-up.