Industrial Inside Sales & Technical Solutions Pro

Flow Control Group; Greenville (SC); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) matching

Paid time off

Holidays

Parental leave

Wellness resources

Employee referral programs

Employee ownership program

Job summary

Flow Control Group in Greenville, SC is seeking an Inside Sales/Customer Service professional to serve as the primary contact for assigned customer accounts, manage data in CRM/ERP, and respond to inquiries by phone, email, and in person.

The role supports technical sales, project and order management, collaborates with engineering and regional sales, and requires 2–5 years in industrial/manufacturing environments, plus strong communication and proficiency with Microsoft Office.

Qualifications

• 2–5 years of inside sales or customer service in an industrial/manufacturing setting.
• Experience with industrial valves, actuators, automation, or flow control products preferred.
• Strong interpersonal skills with proven ability to manage customer relationships.
• High proficiency with Microsoft Office (Excel, Word, Outlook).
• Familiarity with ERP/MRP and CRM platforms.
• Able to manage multiple priorities, meet deadlines, and stay detail-oriented in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.
• Maintain and manage accurate customer data in CRM/ERP systems.
• Respond to inquiries via phone, email, and in-person interactions.
• Provide proactive updates on orders, lead times, and shipping status.
• Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
• Interpret technical documents and product requirements to recommend solutions.
• Handle commercial and technical clarifications between customers and internal teams.
• Process and follow up on customer orders in a timely and accurate manner.
• Support the sales cycle from inquiry to delivery.
• Track and manage open quotes, customer follow-up, and key project milestones.
• Ensure customer expectations are met or exceeded with timely resolution of issues.

Skills

Inside sales

Customer service

Industrial/manufacturing

Relationship management

MS Office

CRM/ERP familiarity

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CRM platforms

ERP/MRP systems

Job description

Flow Control Group in Greenville, SC is seeking an Inside Sales/Customer Service professional to serve as the primary contact for assigned customer accounts, manage data in CRM/ERP, and respond to inquiries by phone, email, and in person.

The role supports technical sales, project and order management, collaborates with engineering and regional sales, and requires 2–5 years in industrial/manufacturing environments, plus strong communication and proficiency with Microsoft Office.