Order Management & Customer Service Specialist

AGC Multi Material America, Inc.; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

AGC Multi Material America, Inc. is seeking an Order Process Management - Customer Service Rep to be the main contact for customers, guiding them from quote to delivery. You will coordinate with production, engineering and sales to ensure accurate orders and timely communication.

The role involves handling orders, providing product information, tracking progress, resolving issues, and maintaining customer profiles while supporting cross-functional teams to meet customer requirements.

Qualifications

• High school diploma or GED required; minimum of five years of related experience in manufacturing.
• Professional phone presence and strong interpersonal skills.
• Strong problem-solving skills with sound judgment.
• Ability to follow detailed written and verbal instructions.
• Accurate data entry skills with proficiency in Microsoft Excel.
• Basic math skills, including calculating percentages and ratios.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple time-sensitive tasks.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Answer incoming customer service calls and respond to inquiries.
• Communicate with customers to provide product information and support.
• Prepare and process material quotations.
• Enter new orders and track progress through production and delivery.
• Communicate order status updates to customers and internal plant personnel.
• Coordinate order changes with customers and internal teams.
• Work with production control, quality, and engineering to maintain accurate customer profiles.
• Partner with sales and technical teams to ensure customer requirements are met.
• Research and resolve customer issues by coordinating with manufacturing and internal departments.
• Work with accounting to establish customer credit limits when required.
• Resolve billing discrepancies between customers and accounts receivable.
• Monitor customer inventory levels and take action to maintain approved, non-aged inventory levels.

Skills

Professional phone presence

Interpersonal skills

Problem-solving

Data entry

Microsoft Excel

Written and verbal communication

Time management

Education

High school diploma or GED

Job description

AGC Multi Material America, Inc. is seeking an Order Process Management - Customer Service Rep to be the main contact for customers, guiding them from quote to delivery. You will coordinate with production, engineering and sales to ensure accurate orders and timely communication.

The role involves handling orders, providing product information, tracking progress, resolving issues, and maintaining customer profiles while supporting cross-functional teams to meet customer requirements.