Customer Experience & Orders Specialist

igus Inc.; Rumford (RI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Company-paid Health Savings Account (H

Company-paid dental

Company-paid life insurance

Long-term disability insurance

3% safe harbor retirement contribution

20 PTO days + 9 holidays

Subsidized lunch on-site

Job summary

igus Inc. in Rhode Island is seeking a Customer Service Representative to be a key contact for customers, handling orders, inquiries, and problem resolution from placement through delivery. You will collaborate with internal teams to ensure outstanding service and accuracy in records.

The role emphasizes multitasking in a fast-paced environment, strong communication, and a customer-first approach. On-site position with comprehensive benefits and growth potential.

Qualifications

• Minimum 1 year of customer service experience in an office, manufacturing, distribution, or similar environment.
• Strong verbal and written communication skills.
• Experience using Salesforce CRM or other customer relationship management (CRM) systems is a plus.
• Proficiency in Microsoft Office.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Professional, dependable, and able to work both independently and collaboratively.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other communication channels.
• Process customer orders, returns, and order changes accurately and efficiently.
• Respond to inquiries regarding products, pricing, order status, shipping information, and account questions.
• Resolve customer concerns by coordinating with the appropriate internal departments.
• Maintain accurate customer records and documentation within company systems.
• Answer and route incoming calls and provide switchboard coverage as needed.
• Perform general administrative and clerical duties to support the Customer Service team.
• Assist with additional responsibilities as assigned.

Skills

Customer service experience

CRM systems (Salesforce)

Microsoft Office

Communication skills

Organizational skills

Tools

Salesforce

Job description

igus Inc. in Rhode Island is seeking a Customer Service Representative to be a key contact for customers, handling orders, inquiries, and problem resolution from placement through delivery. You will collaborate with internal teams to ensure outstanding service and accuracy in records.

The role emphasizes multitasking in a fast-paced environment, strong communication, and a customer-first approach. On-site position with comprehensive benefits and growth potential.