Hybrid Customer Sales Support Manager

IPG; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Job summary

IPG is seeking a Manager Customer Service - Sales Support to lead the Customer Sales Support team and drive excellence across the order lifecycle. The role partners with plant locations and cross-functional teams to ensure timely information and proactive service.

The position requires strong leadership, data analysis, and ERP/CRM proficiency to improve service levels and efficiency in a hybrid environment near Chicago, Atlanta, or Corona.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in business, supply chain, management, or a related field preferred.

Responsibilities

• Lead, coach, and develop the Customer Sales Support team; establish priorities, service expectations, workload coverage, performance goals, and accountability.
• Recruit, onboard, train, and retain team members; provide ongoing feedback, performance management, cross-training, and development support.
• Ensure accurate, timely, and proactive support across the customer order lifecycle, including orders, pricing, product availability, delivery status, invoicing questions, claims, returns, and customer follow-up.
• Serve as the escalation point for complex customer concerns; coordinate cross-functional resources, communicate status, and drive timely resolution.

Skills

Customer service

Team leadership

Problem solving

Data analysis

Communication

Cross-functional collaboration

Order-to-cash

ERP/CRM systems

Microsoft Office

Education

Bachelor’s degree in business, supply chain, management

High school diploma

Tools

ERP systems

CRM systems

EDI

Microsoft Office

Job description

IPG is seeking a Manager Customer Service - Sales Support to lead the Customer Sales Support team and drive excellence across the order lifecycle. The role partners with plant locations and cross-functional teams to ensure timely information and proactive service.

The position requires strong leadership, data analysis, and ERP/CRM proficiency to improve service levels and efficiency in a hybrid environment near Chicago, Atlanta, or Corona.