Industrial Customer Service & Orders Specialist

Medium; Warren (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology service provider in Michigan is seeking a motivated individual for a customer service role, focusing on processing orders and ensuring customer satisfaction. The ideal candidate should have at least two years of experience in industrial repair or distribution, complemented by strong skills in communication and problem-solving. You will interact with various internal resources to meet customer needs and increase contribution margins. Proficiency in relevant software is required. This position offers a chance to work in a dynamic environment.

Qualifications

• Minimum of 2 years in industrial repair or distribution.
• At least 2 years of customer service experience.
• Proficient with software related to customer service.

Responsibilities

• Process inbound customer calls regarding order status and pricing.
• Develop knowledge of assigned customers' buying processes.
• Orchestrate resources to meet customer needs.

Skills

Customer service experience

Communication skills

Problem-solving skills

Knowledge of Microsoft Excel

Knowledge of Microsoft Word

Job description

A technology service provider in Michigan is seeking a motivated individual for a customer service role, focusing on processing orders and ensuring customer satisfaction. The ideal candidate should have at least two years of experience in industrial repair or distribution, complemented by strong skills in communication and problem-solving. You will interact with various internal resources to meet customer needs and increase contribution margins. Proficiency in relevant software is required. This position offers a chance to work in a dynamic environment.