Industrial Customer Service Pro - ERP & Order Lifecycle

The Specialty Mfg. Co.; Saint Paul (MN); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical

Vision

STD/LTD

Life Insurance

Paid Vacation

Wellness Benefits

Job summary

The Specialty Mfg. Co. is a vertically integrated company serving industrial sectors with parts, machining, molding, and light assembly. We seek an experienced Customer Service Representative to strengthen client relationships in White Bear Lake, MN.

You will own the order lifecycle, coordinate with sales, finance, production, and shipping, and resolve billing and service issues while providing product information and timely updates to customers. This role operates in-office five days a week.

Qualifications

• 7+ years general working experience.
• 5+ years customer service or sales experience.
• Experience in B2B within manufacturing or industrial environments preferred.
• Education as listed in the requirements.

Responsibilities

• Own the order life cycle through ERP software.
• Be the process leader and knowledge resource for Customer Service.
• Support sales and business development initiatives.
• Resolve billing issues with customers, finance, and sales managers.
• Prepare and send quotes to customers and prospects.
• Coordinate communication with internal teams to meet customer requirements and delays.

Skills

Customer service

Sales experience

Conflict resolution

Interpersonal skills

Verbal communication

Written communication

Technical aptitude

Organization

Time management

Microsoft Office

Education

High School diploma or GED

Associate or Bachelor’s degree in business/Marketing

Tools

Epicor ERP

Job description

The Specialty Mfg. Co. is a vertically integrated company serving industrial sectors with parts, machining, molding, and light assembly. We seek an experienced Customer Service Representative to strengthen client relationships in White Bear Lake, MN.

You will own the order lifecycle, coordinate with sales, finance, production, and shipping, and resolve billing and service issues while providing product information and timely updates to customers. This role operates in-office five days a week.