Industrial Solutions Specialist: Customer Success

Solve Industrial Motion Group; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading industrial solutions company in Charlotte is seeking a Customer Solutions Specialist to enhance customer satisfaction by providing expert solutions and support. In this role, you will interact directly with customers, resolve product inquiries, create sales orders, and maintain client information in the CRM. Ideal candidates should have a high school diploma and at least 2 years of customer service experience. Proficiency in Microsoft Office is required. This position emphasizes building strong customer relationships and collaboration with sales teams.

Qualifications

• 2+ years of customer service experience.
• Intermediate experience using Microsoft Office Suite.

Responsibilities

• Provide service by listening to customer needs and communicating solutions.
• Enter customer purchase orders and create corresponding sales orders.
• Prepare accurate price quotes for customers.
• Respond to customer inquiries regarding adjustments and shipments.

Skills

Customer service

Communication

Problem-solving

Technical product knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading industrial solutions company in Charlotte is seeking a Customer Solutions Specialist to enhance customer satisfaction by providing expert solutions and support. In this role, you will interact directly with customers, resolve product inquiries, create sales orders, and maintain client information in the CRM. Ideal candidates should have a high school diploma and at least 2 years of customer service experience. Proficiency in Microsoft Office is required. This position emphasizes building strong customer relationships and collaboration with sales teams.