Customer Success & Order Specialist

Motion; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and holiday pay

Job summary

A leading industrial services provider in Pittsburgh is seeking a Customer Service Representative to manage customer orders and support inquiries. The role involves negotiating pricing, ensuring inventory levels, and fostering customer relationships to enhance service quality. Ideal candidates should have strong problem-solving and communication skills. The position offers full-time employment with an excellent benefits package including healthcare and vacation pay.

Qualifications

• Experience with customer orders via multiple channels (telephone, email, fax).
• Ability to adjust pricing based on competition while maximizing profitability.
• Strong communication skills to build customer relationships.

Responsibilities

• Place customer orders through various methods.
• Negotiate sale and purchase prices to influence gross profit.
• Expedite backorders and assist customers with inquiries.

Skills

Customer relationship management

Order entry

Negotiation skills

Problem-solving

Job description

A leading industrial services provider in Pittsburgh is seeking a Customer Service Representative to manage customer orders and support inquiries. The role involves negotiating pricing, ensuring inventory levels, and fostering customer relationships to enhance service quality. Ideal candidates should have strong problem-solving and communication skills. The position offers full-time employment with an excellent benefits package including healthcare and vacation pay.