Order & Customer Experience Specialist

BBSI; Guasti (CA); On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) + Match

Vacation

Holiday and sick pay

Life Insurance

Disability Insurance

Job summary

A leading industrial equipment manufacturer is looking for a Customer Operations Specialist to efficiently manage the customer order lifecycle while providing exceptional operational support. This role involves serving as the primary point of contact for customer inquiries, processing orders, ensuring timely fulfillment, and maintaining strong customer satisfaction. Ideal candidates will have 3-5 years of experience in a related field, excellent communication skills, and proficiency with CRM/ERP systems. Full benefits package offered including medical, dental, and vision insurance.

Qualifications

• Minimum 3-5 years of customer service with order management and operations experience.
• Experience working within CRM/ERP platforms and order entry systems.
• Manufacturing, distribution, or material handling industry experience required.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Process returns, credits, and warranty requests.
• Confirm product availability, lead times, and shipment details.
• Monitor open orders and proactively communicate updates to customers.

Skills

Customer service mindset

Excellent communication skills

Organizational skills

Analytical abilities

Problem-solving abilities

Ability to manage multiple priorities

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM/ERP platforms

Job description

A leading industrial equipment manufacturer is looking for a Customer Operations Specialist to efficiently manage the customer order lifecycle while providing exceptional operational support. This role involves serving as the primary point of contact for customer inquiries, processing orders, ensuring timely fulfillment, and maintaining strong customer satisfaction. Ideal candidates will have 3-5 years of experience in a related field, excellent communication skills, and proficiency with CRM/ERP systems. Full benefits package offered including medical, dental, and vision insurance.