Industrial Parts Customer Support Specialist

PALFINGER AG; Illinois; On-site; USD 39,261 - 46,838; Full time

Benefits offered by this job

401(k) with Company match

Medical, dental, and vision insurance

Paid Company holidays

Continuous learning opportunities

Job summary

A leading industrial machinery manufacturer is seeking a Customer Service Representative based in Illinois. This role involves responding to customer inquiries and ensuring accurate order processing. Ideal candidates will have five years of experience in spare parts sales and possess a strong customer service mindset. The company offers a competitive salary of $28.50 to $34.00 per hour, along with comprehensive benefits including medical and retirement plans.

Qualifications

• Five years’ experience in an industrial product's spare parts sales environment.
• Ability to effectively communicate with dealer staff regarding inquiries.

Responsibilities

• Respond to customer inquiries via phone calls, e‑mails, fax, and in-person.
• Ensure proper entry of received customer orders for accuracy.
• Provide dealers with the latest parts delivery status.
• Work with Service/Shop Manager/Vendors for production support.

Skills

Customer service mindset

Mechanical experience/knowledge

Knowledge of spare parts operations

Education

Diploma/certification in a technical field or Customer Service

Job description

A leading industrial machinery manufacturer is seeking a Customer Service Representative based in Illinois. This role involves responding to customer inquiries and ensuring accurate order processing. Ideal candidates will have five years of experience in spare parts sales and possess a strong customer service mindset. The company offers a competitive salary of $28.50 to $34.00 per hour, along with comprehensive benefits including medical and retirement plans.