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Benefits offered by this job
401(k) with Company match
Medical, dental, and vision insurance
Paid Company holidays
Continuous learning opportunities
Job summary
A leading industrial machinery manufacturer is seeking a Customer Service Representative based in Illinois. This role involves responding to customer inquiries and ensuring accurate order processing. Ideal candidates will have five years of experience in spare parts sales and possess a strong customer service mindset. The company offers a competitive salary of $28.50 to $34.00 per hour, along with comprehensive benefits including medical and retirement plans.
Qualifications
Five years’ experience in an industrial product's spare parts sales environment.
Ability to effectively communicate with dealer staff regarding inquiries.
Responsibilities
Respond to customer inquiries via phone calls, e‑mails, fax, and in-person.
Ensure proper entry of received customer orders for accuracy.
Provide dealers with the latest parts delivery status.
Work with Service/Shop Manager/Vendors for production support.
Skills
Customer service mindset
Mechanical experience/knowledge
Knowledge of spare parts operations
Education
Diploma/certification in a technical field or Customer Service
Job description
A leading industrial machinery manufacturer is seeking a Customer Service Representative based in Illinois. This role involves responding to customer inquiries and ensuring accurate order processing. Ideal candidates will have five years of experience in spare parts sales and possess a strong customer service mindset. The company offers a competitive salary of $28.50 to $34.00 per hour, along with comprehensive benefits including medical and retirement plans.