Incentive-Driven Customer Solutions Sales Rep

Jobtome; Unionville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in an in-office call center. You will handle inbound calls, resolve issues, and identify upsell opportunities while strengthening customer satisfaction and loyalty.

The role emphasizes a Monday–Friday schedule in a fast-paced environment, with a pay starting at $18/hour and incentives that can push annual earnings over $80,000 for top performers.

Qualifications

• Must read, write, speak, and understand English.
• Strong communication skills in a professional manner.
• Flexible schedule with overtime as needed.
• Working knowledge of telecommunications services (Video, Internet, Voice, Mobile).
• Ability to use computer and multiple software applications simultaneously.
• Proven sales performance.
• Bilingual in Spanish & English.

Responsibilities

• Handle inbound customer calls and resolve issues in real time.
• Identify opportunities to upsell or cross-sell Spectrum products and services.
• Process orders in billing system for retained accounts and new sales.
• Explain products clearly and retain and re-sell to customers.
• Meet or exceed customer solutions activity goals.

Skills

English

Communication

Flexible schedule

Telecommunications knowledge

Computer multitasking

Sales track record

Bilingual Spanish & English

Education

High school diploma or equivalent

Tools

CRM software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in an in-office call center. You will handle inbound calls, resolve issues, and identify upsell opportunities while strengthening customer satisfaction and loyalty.

The role emphasizes a Monday–Friday schedule in a fast-paced environment, with a pay starting at $18/hour and incentives that can push annual earnings over $80,000 for top performers.