Inbound Sales & Customer Solutions Specialist

Jobtome; Denver (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,?

Incentives with potential to exceed $>

Competitive pay

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in a fast-paced call center. In this role, you will manage inbound calls, investigate concerns, and resolve issues while identifying opportunities to upsell or cross-sell Spectrum services.

You’ll contribute to customer satisfaction and brand loyalty, with incentives based on performance. Base pay starts at $18/hour, with lucrative incentives that can push earnings well above $80,000

Qualifications

• 1+ years of sales experience required.
• Strong English reading, writing and speaking skills.
• Willingness to work a flexible schedule and overtime as needed.
• Knowledge of telecommunications products (Video, Internet, Voice, Mobile) helpful.
• Proficient with computers and multiple software applications.
• Track record of sales success.

Responsibilities

• Handle inbound customer calls and resolve concerns in real time.
• Upsell or cross-sell Spectrum products and services where appropriate.
• Process orders and lookups in the billing system for existing and new accounts.
• Explain Spectrum offerings clearly to customers and retain loyalty.

Skills

Sales experience

Customer service

English proficiency

Upselling

Education

High school diploma

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to be the first point of contact for customers in a fast-paced call center. In this role, you will manage inbound calls, investigate concerns, and resolve issues while identifying opportunities to upsell or cross-sell Spectrum services.

You’ll contribute to customer satisfaction and brand loyalty, with incentives based on performance. Base pay starts at $18/hour, with lucrative incentives that can push earnings well above $80,000