Inbound Sales & Customer Solutions Specialist

Jobtome; Lake Wylie (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is looking for a Sales and Customer Solutions Representative to join our in-office call center. You will be the first point of contact for customers, handling inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening satisfaction and loyalty.

Starting pay is $18/hour, with incentives that can bring top performers to over $80,000 annually.

Qualifications

• Proficiency in reading, writing, speaking and understanding English.
• Excellent verbal and written communication.
• Flexibility for overtime and varied schedules.
• Working knowledge of Video, Internet, Voice and Mobile products.
• Ability to use computer and multiple software applications simultaneously.
• Demonstrated success in a sales career to date.
• Bilingual in Spanish and English.

Responsibilities

• Handle inbound calls and respond promptly to customer inquiries.
• Investigate concerns, resolve issues in real time, and upsell or cross-sell products as appropriate.
• Explain products and services clearly, understanding competitive offerings.
• Manage order processing within billing systems for retained accounts and new sales.
• Strive to meet or exceed customer solutions activity goals and drive customer loyalty.

Skills

English proficiency

Clear communication

Flexible schedule

Telecom products knowledge

Multitasking with software

Sales track record

Bilingual: Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is looking for a Sales and Customer Solutions Representative to join our in-office call center. You will be the first point of contact for customers, handling inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening satisfaction and loyalty.

Starting pay is $18/hour, with incentives that can bring top performers to over $80,000 annually.