Inbound Sales & Customer Solutions Pro

Jobtome; McAdenville (NC); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,

Free internet, TV & mobile services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell products while strengthening satisfaction and loyalty.

This in-office role offers a starting pay of $18/hour, with incentives that can bring top performers to over $80,000 per year.

Qualifications

• High school diploma or equivalent.
• 1+ year of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate clearly and professionally.
• Must be available to work flexible schedule and overtime.
• Knowledge of telecommunications services including Video, Internet, Voice and Mobile.
• Ability to use computer and multiple software applications.
• Proven track record of sales success.

Responsibilities

• Support efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy.
• Meet or exceed customer solutions activity goals using effective telephone-based techniques to retain customers.
• Respond promptly to inbound calls, addressing billing inquiries, pricing, and service complaints.
• Master order processing within the billing system for retained accounts and new sales.
• Explain products and services, with understanding of competitors, to effectively retain and upsell to customers.

Skills

Sales experience

English fluency

Communication skills

Flexible schedule

Telecom products

Computer skills

Sales track record

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell products while strengthening satisfaction and loyalty.

This in-office role offers a starting pay of $18/hour, with incentives that can bring top performers to over $80,000 per year.