Bilingual Contact Center Pro: Inbound/Outbound Support

MCI; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Job summary

MCI is seeking Bilingual Contact Center Representatives for an on-site, entry-level position in Farmers Branch, TX. You will support inbound and outbound customer service, handling inquiries and resolving issues.

The role requires strong communication skills and a positive attitude. Ideal candidates should be 18+ and possess a high school diploma or equivalent. MCI offers various benefits, including paid time off and health coverage, to reward your hard work.

Qualifications

• Must be 18 years or older.
• Reliable and punctual.
• Able to multi-task and work independently.

Responsibilities

• Handle inbound and outbound calls professionally.
• Listen actively to understand customer needs.
• Identify sales opportunities and upsell products.

Skills

Written and verbal communication skills

Conflict resolution skills

Time-management skills

Customer empathy

Ability to type 20+ words per minute

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI is seeking Bilingual Contact Center Representatives for an on-site, entry-level position in Farmers Branch, TX. You will support inbound and outbound customer service, handling inquiries and resolving issues.

The role requires strong communication skills and a positive attitude. Ideal candidates should be 18+ and possess a high school diploma or equivalent. MCI offers various benefits, including paid time off and health coverage, to reward your hard work.