Entry-Level Contact Center: Paid Training & Growth

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI Careers is seeking an Entry-Level Contact Center Representative in Farmers Branch, Texas. This role involves supporting inbound and outbound customer interactions, ensuring a positive experience. Ideal candidates should be motivated and customer-oriented.

Responsibilities include handling calls, resolving issues, and maintaining accurate records. Starting compensation is based on experience, with numerous benefits including paid time off and health coverage after 60 days.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Responsibilities

• Handle inbound and outbound calls courteously and professionally.
• Provide exceptional customer service.
• Document and process customer claims accurately.
• Research systems to resolve issues.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service orientation

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking an Entry-Level Contact Center Representative in Farmers Branch, Texas. This role involves supporting inbound and outbound customer interactions, ensuring a positive experience. Ideal candidates should be motivated and customer-oriented.

Responsibilities include handling calls, resolving issues, and maintaining accurate records. Starting compensation is based on experience, with numerous benefits including paid time off and health coverage after 60 days.