Customer Experience Agent II: Inbound & Sales

MCI; Wichita (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Contact Center Representative (Level II) in Wichita, KS. The role supports customer service, technical support and sales across inbound and outbound calls, with paid training and clear paths to advancement into supervision, training, and operations management.

The position is full-time, on-site, requiring strong communication, reliability, and multitasking in a fast-paced environment. Benefits include PTO, health options, and continuous learning opportunities.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written, verbal, and organizational communication skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Highly reliable with excellent time management and punctuality
• Strong problem-solving, troubleshooting, and follow-up skills
• Conflict resolution and negotiation abilities
• Customer-focused with empathy, patience, and professionalism
• Ability to multitask, self-manage, and stay focused
• Team-oriented with a collaborative mindset
• Comfortable working in a fast-paced, dynamic environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Responsibilities

• Handle inbound and outbound calls supporting customer service, technical support, and sales interactions
• Interact with hundreds of customers weekly to resolve issues and promote products
• Be an engaged team player with a positive attitude
• Manage calls courteously and professionally
• Aim for first contact resolution and document interactions
• Escalate complex issues when needed
• Participate in training sessions and team meetings
• Adhere to attendance and scheduling requirements

Education

High School Diploma

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Contact Center Representative (Level II) in Wichita, KS. The role supports customer service, technical support and sales across inbound and outbound calls, with paid training and clear paths to advancement into supervision, training, and operations management.

The position is full-time, on-site, requiring strong communication, reliability, and multitasking in a fast-paced environment. Benefits include PTO, health options, and continuous learning opportunities.