Inbound Support Specialist - Tolling & Solutions

MCI; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision coverage

Retirement savings opportunities

Job summary

MCI, located in Dallas, TX, is hiring a Customer Service Representative to support commercial and public sector clients. The role involves engaging with customers to resolve issues and provide excellent service.

Applicants should possess strong organizational skills, communicate effectively, and maintain a problem-solving attitude. The position offers a comprehensive benefits package, including health and wellness coverage, retirement savings, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Experience with data entry using a computer.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Support customer service, technical support, and customer sales interactions.
• Handle inbound and outbound contacts professionally.
• Research systems to find and resolve customer issues.

Skills

Customer service orientation

Organizational skills

Oral communication

Problem solving

Fluency in English

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, located in Dallas, TX, is hiring a Customer Service Representative to support commercial and public sector clients. The role involves engaging with customers to resolve issues and provide excellent service.

Applicants should possess strong organizational skills, communicate effectively, and maintain a problem-solving attitude. The position offers a comprehensive benefits package, including health and wellness coverage, retirement savings, and opportunities for career growth.