Inbound Tolling Support Specialist — Tampa

MCI; Tampa (FL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

MCI, based in Tampa, Florida, is seeking a Customer Service Representative to handle inbound customer inquiries and provide support. This entry-level, on-site position doesn't require prior contact center experience but values customer service skills and reliability.

Responsibilities include resolving customer issues, documenting claims, and adhering to processes. Full benefits, incentives, and training are provided. Join a team that fosters growth and excellence in customer service!

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Ability to type swiftly and accurately (20+ words a minute).
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer claims.
• Utilize knowledge base and training to accurately answer customer questions.

Skills

Customer service orientation

Communication skills

Problem-solving

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, based in Tampa, Florida, is seeking a Customer Service Representative to handle inbound customer inquiries and provide support. This entry-level, on-site position doesn't require prior contact center experience but values customer service skills and reliability.

Responsibilities include resolving customer issues, documenting claims, and adhering to processes. Full benefits, incentives, and training are provided. Join a team that fosters growth and excellence in customer service!