Inbound Collections Specialist — Tolling

MCI; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth

Job summary

MCI, a tech-enabled business services company based in Tampa, FL, is seeking Customer Service Representatives to support inbound customer inquiries. In this on-site role, you will resolve disputes, process payments, and provide guidance on procedures while ensuring a positive customer experience.

The ideal candidate is proficient in data entry, has strong problem-solving skills, and is customer-focused. MCI offers competitive benefits including paid time off, health coverage, and opportunities for career growth.

Qualifications

• Must be at least 18 years old.
• Availability to work scheduled shifts, including during training.
• Comfortable using Windows PC applications and learning new systems.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Research and resolve issues by coordinating with other departments as needed.
• Aim for first-call resolution through effective problem-solving.

Skills

Proficient in data entry and computer use

Strong written, verbal, and organizational skills

Fluent in English (spoken and written)

Strong problem-solving and troubleshooting abilities

Customer-focused, empathetic, and patient

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

MCI, a tech-enabled business services company based in Tampa, FL, is seeking Customer Service Representatives to support inbound customer inquiries. In this on-site role, you will resolve disputes, process payments, and provide guidance on procedures while ensuring a positive customer experience.

The ideal candidate is proficient in data entry, has strong problem-solving skills, and is customer-focused. MCI offers competitive benefits including paid time off, health coverage, and opportunities for career growth.