Bilingual Customer Service Specialist – Inbound & Help Desk

MCI; Dallas (TX); Sur place; USD 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Incentives & Rewards

Health Benefits (medical/dental/vision

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Résumé du poste

MCI seeks bilingual Customer Service Representatives in the Dallas area to handle inbound inquiries, assist with product questions, and troubleshoot basic technical issues for commercial and public sector clients. You’ll work with top brands, following scripts and training to resolve issues and document interactions.

The role emphasizes strong communication, reliability, and the ability to multi-task in a fast-paced environment, with on-site opportunities in Dallas, TX.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Strong problem-solving, conflict resolution, and customer service skills
• Able to multi-task, stay focused, and work independently
• Team-oriented with a positive, customer-first mindset
• Comfortable in a fast-paced, dynamic environment

Responsabilités

• Handle inbound and outbound calls in a courteous and professional manner
• Resolve customer issues with first-call resolution strategies
• Research and coordinate with internal departments to resolve inquiries
• Accurately document customer interactions and claims in CRM systems
• Use internal knowledge bases and training to answer questions confidently
• Follow all required scripts, policies, and confidentiality protocols
• Escalate complex issues to supervisors when needed
• Stay current on program updates through training and team meetings
• Meet all attendance and schedule requirements

Connaissances

Excellent communication

Typing 20+ wpm

MS Office

Windows proficiency

Time management

Customer-first mindset

Formation

High school diploma or equivalent

Description du poste

MCI seeks bilingual Customer Service Representatives in the Dallas area to handle inbound inquiries, assist with product questions, and troubleshoot basic technical issues for commercial and public sector clients. You’ll work with top brands, following scripts and training to resolve issues and document interactions.

The role emphasizes strong communication, reliability, and the ability to multi-task in a fast-paced environment, with on-site opportunities in Dallas, TX.