Inbound Customer Support Specialist - Growth & Rewards

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI in Killeen, TX is seeking a Customer Support Agent to deliver top-notch service and resolve customer inquiries. As part of the team, you will engage with customers across the nation to ensure a best-in-class experience.

This role demands excellent communication skills and a strong customer service orientation. Ideal candidates will possess problem-solving abilities and thrive in a fast-paced work environment. MCI offers competitive benefits and opportunities for career growth.

Qualifications

• Must be 18+ years old with a high school diploma or equivalent.
• Strong customer service orientation, empathetic, patient, and responsive.
• Ability to multi-task and stay focused in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions.
• Deliver first-call resolution through effective problem solving.
• Document and process customer claims accurately.

Skills

Excellent written and verbal communication skills

Ability to type 20+ words per minute accurately

Basic knowledge of Microsoft Office

Reliable and punctual

Customer service oriented

Strong ability to troubleshoot and problem solve

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating system

Job description

MCI in Killeen, TX is seeking a Customer Support Agent to deliver top-notch service and resolve customer inquiries. As part of the team, you will engage with customers across the nation to ensure a best-in-class experience.

This role demands excellent communication skills and a strong customer service orientation. Ideal candidates will possess problem-solving abilities and thrive in a fast-paced work environment. MCI offers competitive benefits and opportunities for career growth.