Inbound Customer Support Rep — Paid Training & Growth

MCI; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Bonuses and prizes

Job summary

MCI is hiring Customer Service Representatives in Dallas, TX, for a dynamic contact center team. This entry-level role provides paid training and opportunities for growth, focusing on delivering exceptional service in a tech-enabled environment.

The ideal candidate should possess strong communication skills and a customer-service-oriented mindset. Reliability and the capability to handle various responsibilities is essential. MCI offers comprehensive health benefits, paid time off, and a collaborative work culture.

Qualifications

• Minimum age of 18 years.
• Fluent in spoken and written English.
• Reliable with consistent attendance.

Responsibilities

• Handle inbound and outbound contacts courteously.
• Listen actively and resolve customer issues.
• Document interactions accurately.

Skills

Strong organizational skills

Verbal communication skills

Empathy and customer service orientation

Data entry experience

Typing speed 20+ WPM

Problem-solving skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows PC applications

Job description

MCI is hiring Customer Service Representatives in Dallas, TX, for a dynamic contact center team. This entry-level role provides paid training and opportunities for growth, focusing on delivering exceptional service in a tech-enabled environment.

The ideal candidate should possess strong communication skills and a customer-service-oriented mindset. Reliability and the capability to handle various responsibilities is essential. MCI offers comprehensive health benefits, paid time off, and a collaborative work culture.