Inbound Customer Support & Upsell Specialist

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings programs

Paid training

Team-oriented work environment

Job summary

MCI is seeking inbound customer service agents in Wichita, KS. The role involves answering inbound calls, addressing customer questions and complaints, and upselling products when opportunities arise.

The ideal candidate will have a high school diploma, excellent communication skills, and a customer service-oriented attitude. Benefits include health coverage, paid time off, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with regular attendance.
• Team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first call resolution through problem-solving.
• Document and process customer claims accurately.
• Escalate customer issues when needed.

Skills

Excellent organizational skills

Written and oral communication skills

Customer service oriented

Problem-solving skills

Ability to multi-task

Strong interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking inbound customer service agents in Wichita, KS. The role involves answering inbound calls, addressing customer questions and complaints, and upselling products when opportunities arise.

The ideal candidate will have a high school diploma, excellent communication skills, and a customer service-oriented attitude. Benefits include health coverage, paid time off, and career growth opportunities.